Refund policy

We want you to be happy with your strips. If you are not, here is how returns and refunds work.

30 day returns on unopened tins

You can return any tin within 30 days of delivery for a full refund of the product price, as long as the tin is unopened and unused, with the safety seal intact. Because our strips are dietary supplements, we cannot accept returns of opened or used tins for hygiene and safety reasons.

How to start a return

Email hello@getstrupps.com with your order number and the tins you want to return. We will reply within 2 business days with return instructions. Please do not send anything back before you hear from us, as returns sent without instructions may not reach us.

Return shipping is paid by you unless the return is because of our mistake. Original shipping charges are not refundable.

Refunds

Once we receive and check your return, we will refund the product price to your original payment method. Refunds are issued within 5 business days of the return arriving, and your bank may take a further 5 to 10 business days to show the credit.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or with the wrong strips, email us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including shipping. You will not need to send the item back.

Subscriptions

You can cancel a subscription at any time from your account or by emailing us, and you will not be charged again. Cancelling stops future renewals; it does not refund orders that have already been charged. Any subscription delivery can be returned under the same 30 day policy above, as long as the tins are unopened and unused. Full details are in our subscription policy.

Contact

strupps is a trading name of Waffl Ltd, 13 Freeland Park, Wareham Road, Dorset, BH16 6FH, United Kingdom. Email hello@getstrupps.com.